Where to turn
Civic emergency contacts.
Two lists. The first is for genuine physical emergencies in Kenya. The second — the real focus of this project — is where to turn when your rights have been violated, or when you need to hold an institution accountable.
Numbers change over time. Always verify current contact details against the organisation’s official website where possible.
Part 1 — Physical Emergencies (Kenya)
National Police / General Emergency
999 or 112
Kenya Red Cross Ambulance
Free, 24/7, nationwide
1199
Fire Services (Nairobi)
020-2222181 / 020-2344599
St. John Ambulance
020-2210000
Childline Kenya (child protection)
116 · WhatsApp +254 722 116 116
If you’re outside Kenya: search “[your country] emergency number” — most countries have a single national line similar to 999/112.
Part 2 — When Your Rights Are Violated
This is the part that matters most to this project’s actual purpose — knowing exactly where to turn, and what each body is actually for.
Kenya National Commission on Human Rights (KNCHR)
For human rights violations, including police misconduct.
Toll-free: 0800-720-627 · SMS: 22359 · Email: complaint@knchr.org
Independent Policing Oversight Authority (IPOA)
For reports of police misconduct specifically.
Toll-free: 1559 · Alt: 0742-515-672
Ethics and Anti-Corruption Commission (EACC)
For reporting corruption.
eacc.go.ke
Commission on Administrative Justice (Ombudsman)
For maladministration — when a public office simply isn't doing its job.
ombudsman.go.ke
National Land Commission (NLC)
For land disputes and historical land injustice claims.
landcommission.go.ke
Law Society of Kenya (LSK)
For arrest-related legal support, bail, and legal representation.
Toll-free: 0800-720-434
Kituo Cha Sheria
Free legal aid for those who can't afford a lawyer.
kituochasheria.or.ke
Katiba Institute
Constitutional law and public interest litigation support.
katibainstituteeast.org
Kenya Human Rights Commission (KHRC)
Human rights advocacy and support.
khrc.or.ke
Filing a complaint, even when the outcome disappoints you, creates a record. Silence creates nothing.